Technology taxonomy
Use cases
Start with the job, workflow, or business problem you need technology to solve.
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Each term connects products to a specific market or operating context.
AI Agent Development
Create, configure, test, deploy, or govern AI agents.
Explore term →AI Customer Service Resolution
Use AI agents or AI-assisted workflows to understand, resolve, route, summarize, or take action on customer-service requests.
Explore term →AI Video Creation
Create, generate, edit, localize, or transform video using AI-generated media, avatars, voices, scripts, or other synthetic-media capabilities.
Explore term →AI-Assisted Software Development
Assist developers with coding, code completion, code review, explanation, debugging, agentic implementation work, and related software-development tasks.
Explore term →Buyer Intent & Account Prioritization
Use behavioral, firmographic, engagement, and market signals to identify and prioritize accounts or buyers showing relevant purchase intent.
Explore term →Collaborative Work Management
Coordinate team knowledge, planning, documents, feedback, project context, and shared work in a connected workspace.
Explore term →Contact & Account Data Enrichment
Add, refresh, validate, normalize, or combine business contact and account data for go-to-market systems and workflows.
Explore term →Contact Center Operations
Operate and orchestrate customer-service interactions, routing, agent work, channels, workforce, and service workflows across a contact center.
Explore term →Contract Lifecycle Management
Create, negotiate, review, approve, execute, manage, analyze, and monitor contracts across their lifecycle.
Explore term →Contract Review
Review contracts and agreements to identify, analyze, or summarize relevant provisions and risks.
Explore term →Core HR & Human Capital Management
Manage employee records, organizational structures, workforce administration, HR workflows, talent information, and employee lifecycle processes in a shared system.
Explore term →Customer Relationship Management
Manage customer and prospect records, interactions, opportunities, pipeline, account history, and sales activity in a shared system.
Explore term →Customer Service Automation
Automate or assist customer-service work, interactions, and case resolution.
Explore term →Enterprise Resource Planning
Coordinate purchasing, inventory, financial and business processes.
Explore term →Enterprise Search
Search across multiple workplace systems, repositories, and organizational knowledge sources.
Explore term →Feedback Surveys
Collect user or customer research responses.
Explore term →Help Desk & Ticketing
Receive, organize, assign, prioritize, track, and resolve customer-support requests through tickets, cases, queues, and service workflows.
Explore term →Knowledge Base Documentation
Create and maintain structured team documentation.
Explore term →Legal Research
Find, analyze, and synthesize legal or regulatory information.
Explore term →Marketing Campaign Automation
Operate cross-channel marketing journeys and campaigns.
Explore term →Marketing Content Production
Plan, create, adapt, personalize, localize, activate, or optimize marketing content across channels and campaigns.
Explore term →Newsletter Distribution
Manage and distribute newsletters and mailing lists.
Explore term →Omnichannel Customer Support
Manage customer conversations and support work across channels such as email, chat, messaging, social, SMS, and voice in a coordinated service workflow.
Explore term →Payroll & Workforce Administration
Coordinate payroll-connected employee data, time, attendance, workforce administration, compliance, compensation, and related people-operations workflows.
Explore term →Process Orchestration
Coordinate work and state across humans, software systems, automations, and AI agents.
Explore term →Product Development Planning
Plan, prioritize, track, and coordinate product and software-development work across roadmaps, backlogs, releases, and delivery teams.
Explore term →Project Management
Plan, organize, assign, coordinate, monitor, and report work required to deliver a project or initiative.
Explore term →Project Portfolio Management
Coordinate multiple projects or programs, resource allocation, priorities, capacity, status, and portfolio-level reporting.
Explore term →Recruiting & Applicant Tracking
Manage job requisitions, applicants, candidate pipelines, interviews, evaluations, offers, and hiring workflows from sourcing through selection.
Explore term →Revenue Intelligence
Analyze customer and sales interactions, pipeline, forecasts, and account signals to improve revenue decisions and execution.
Explore term →Sales Engagement
Plan and execute coordinated outreach, follow-up, seller tasks, sequences, and buyer engagement across sales channels.
Explore term →Sales Prospecting
Identify, research, qualify, and prioritize prospective accounts and contacts for outbound or inbound sales activity.
Explore term →Task Management
Create, assign, prioritize, schedule, track, and complete individual tasks and recurring work.
Explore term →Workflow Automation
Automate recurring or multi-step business workflows.
Explore term →Workplace AI Assistance
Assist users with drafting, analysis, summarization, information retrieval, and workplace tasks.
Explore term →Need a recommendation?
Taxonomy maps the market. Requirements choose the winner.
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